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CASE STUDIES · Healthcare (private hospital)

Unifying SIMRS, EMR, and BPJS claims in one system

A private hospital network unified operations, electronic medical records, and BPJS claims on one DHealth database — aligned with Permenkes 24/2022 and SatuSehat-ready.

Industry

Healthcare (private hospital)

Client

A private Type-B hospital network in Indonesia (anonymized)

DTI Product

DHealth — Integrated Hospital Information System (SIMRS)

Challenge

The hospital faced three simultaneous pressures: the Electronic Medical Record (EMR) mandate under Permenkes 24/2022, required interoperability with the national SatuSehat platform, and BPJS claim processing still disconnected from operational systems. Siloed modules caused duplicated patient data, slow reporting, and rising compliance risk ahead of regulatory deadlines.

Solution

  • One unified system — registration, outpatient/inpatient, pharmacy, ancillary services, and billing on a single database.
  • EMR aligned with Permenkes 24/2022 (structured electronic medical records).
  • BPJS bridging — V-Klaim, E-Klaim, and INA-CBG mapping directly from the operational flow.
  • SatuSehat readiness — data exchange following national interoperability standards, with a phased rollout and ongoing DTI support.

Results

  • Patient records consolidated into one system, eliminating cross-unit duplication.
  • Faster BPJS claims via direct operational bridging.
  • Improved EMR audit readiness ahead of the Permenkes 24/2022 deadline.
  • SatuSehat interoperability foundation ready for further development.

Compliance Anchors

Permenkes 24/2022 (EMR) · SatuSehat interoperability · BPJS bridging (V-Klaim/E-Klaim/INA-CBG)

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